symantec endpoint protection icon not showing green dot

If the previous options do not provide a satisfactory resolution to your question then please call IT (Information Technologies) Customer Support Services at 277-5757.The following article contains information about old versions of Symantec Endpoint Protection causing issues with Microsoft's Edge browser.Įdge Browser Not Displaying Pages Because Of An Older Version Of Symantec Endpoint Protection Is Being Used If you have any questions please open a Chat session OR submit an ' Ask a Question' via FastInfo (Staff/Faculty) or StudentInfo (Students). Steps for completing a manual update on macOS will differ.įor additional information on related subjects, please visit the UNM Information Security & Privacy Office's security page. This information applies to the Symantec Endpoint Protection (SEP) client, Version 14.x.x, installed on Windows computers, obtained from the UNM App Store.

Select 'Live Update', located in the left the left pane, and allow updates to complete before closing the window.

Right-click on the SEP icon and select 'Open Symantec Endpoint Protection' to access the SEP control panel.

The icon may be overlaid with a green or orange dot.

Locate the yellow SEP shield icon at the bottom-right corner of the screen in the notification area.

If the message continues to appear, a manual update may be necessary, which can be completed by following the steps below: Generally, this message will disappear on its own within 5-10 minutes if your computer has a valid internet connection. This message is normal and will usually appear only when the computer has been turned off for an extended period of time. The message is originating from your Antivirus program, Symantec Endpoint Protection (SEP), on your computer. A 'managed' version of the SEP client is available for UNM owned devices – please contact UNM IT at 50 or via Help.UNM for additional information (UNM departments who deploy Symantec Endpoint Protection on UNM owned devices can use the installation methods available in SCCM and Jamf).

The 'unmanaged' client is intended for personal devices and should not be used on UNM owned devices. The version of the Symantec Endpoint Protection (SEP) client available on the UNM App Store is 'unmanaged' – it does not report into UNM's Symantec server so centralized reporting and policy enforcement is not leveraged.

Symantec endpoint protection icon not showing green dot